1. Delivery Area
We deliver to serviceable addresses within the United Arab Emirates. Delivery availability may depend on the destination, product type, quantity, weight and supplier availability. We will contact you if an order cannot be delivered to the address provided.
2. Delivery Options and Charges
Orders with an eligible product subtotal of AED 200 or more receive free express delivery, normally estimated at 2–3 working days. The applicable option and final delivery charge are shown before the order is submitted.
3. Delivery Estimates
Delivery periods are estimates, not guaranteed appointment times. Working days exclude UAE public holidays and any non-operational days of the carrier. Special-order, bulk, remote-area or supplier-sourced products may take longer; we will communicate a materially different estimate before fulfilment where reasonably possible.
4. Receiving an Order
Please provide a complete address, reachable UAE telephone number and any access instructions. A recipient may be asked to confirm their name or provide an order reference. Risk of loss or damage remains with us until the order is delivered to you or a person you authorised to receive it.
5. Failed Delivery
If delivery cannot be completed because the address is incorrect, the recipient is unavailable or we cannot reach you, we may arrange another attempt. A reasonable redelivery charge may apply when the failed delivery was caused by inaccurate customer information or unavailability.
6. Delays, Damage and Missing Items
If an order is delayed, arrives visibly damaged or has missing or incorrect items, contact us promptly with your order number and supporting photos where relevant. We will investigate and provide an appropriate remedy in accordance with UAE consumer law and our Returns & Refunds Policy.
7. Contact
Questions about delivery can be submitted through our Contact page or from the order details in your account.
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