CUSTOMER SUPPORT
Returns & Refunds
We want every BudgetBazaar order to arrive correctly and in good condition. This page explains our standard return, replacement and refund process.
Return Eligibility
Eligible products may be requested for return within 7 calendar days from the date of delivery, provided the product is unused, undamaged, complete and in its original packaging.
The product should include all accessories, manuals, labels and other items originally supplied with it.
Products That May Not Be Returnable
Certain products may not qualify for a standard return where they have been:
• Installed, fitted, assembled or used.
• Cut, modified, programmed or made to order.
• Damaged after delivery.
• Supplied as a special procurement item.
• Returned without original packaging or important accessories.
• Classified as consumable, hygiene-sensitive or otherwise non-resalable.
Any product-specific return conditions shown on the product page or quotation will also apply.
These exclusions do not limit any mandatory remedy available for defective, unsafe, misdescribed or incorrectly supplied goods under applicable UAE consumer law.
Damaged or Incorrect Products
If your order arrives damaged, defective or different from the product you ordered, contact us as soon as possible through our Contact page.
We may request photos, videos, the order number and product packaging so we can investigate and arrange a replacement, return or other appropriate resolution.
Return Collection
Where a return is approved, we will provide instructions for returning the item or arranging collection where available.
Return delivery or collection charges may apply where the return is not caused by an incorrect, damaged or defective product supplied by BudgetBazaar.
Refunds
Once an approved return has been received and inspected, we will confirm whether the refund has been approved.
Approved refunds will normally be processed back to the original payment method where possible. Depending on your bank or payment provider, it may take several business days for the amount to appear in your account.
For Cash on Delivery orders, we will agree a suitable refund method and may ask for verified bank details. Delivery charges are refunded where required by law or where the return results from an incorrect, damaged or defective product supplied by us.
Need Help With a Return?
Send us your order number and details of the product and our team will help you with the next steps.
CONTACT SUPPORTLast updated: September 2026